Delivery & Shipping

Last Updated: July 16, 2024

At T5 UAE, we are committed to delivering your purchases as quickly and efficiently as possible. Please review our delivery and shipping policies below.

Shipping Information

Delivery Area:

• We offer shipping within the UAE.

Delivery Time:

• All orders are processed and dispatched within 1-2 business days.
• Delivery typically takes 1-3 business days from the date of dispatch.

Shipping Cost:

• Shipping costs are calculated at checkout based on your location and the weight of your order.

Order Processing

• Orders placed before 12 PM UAE time are processed the same day.
• Orders placed after 12 PM UAE time, on weekends, or public holidays are processed the next business day.

Tracking Your Order

• Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.
• You can use this tracking number to monitor the status and location of your package.

Delivery Attempts

• Our courier partners will attempt to deliver your package up to two times.
• If the delivery is unsuccessful after the second attempt, the package will be returned to us, and we will contact you to arrange a re-delivery.

Address Changes

• Please ensure your shipping address is correct at the time of purchase.
• If you need to change the delivery address after placing your order, contact us immediately at support@t5uae.com or call us at +971-XXX-XXXXXX. Address changes may delay the delivery process.

Delays and Issues

• While we strive to deliver within the stated time frame, unforeseen circumstances such as weather conditions, logistical issues, or public holidays may cause delays.
• If your delivery is delayed or you encounter any issues, please contact our customer service team for assistance.

Contact Us

For any questions or concerns regarding delivery and shipping, please contact us at:

T5 UAE
Email: info@t5uae.com

Phone: +97152660 9416

Thank you for shopping with T5 UAE! We appreciate your business and look forward to serving you.